Shipping Policy

Shipping & Logistics Policy

Order Processing & Fulfillment

All orders undergo a thorough quality-control phase. Please allow 1–3 business days for our team to prepare and dispatch your order. Once your package leaves our fulfillment center, you will receive an automated shipping confirmation with tracking details.

Order Tracking & Transparency

Complete transparency is our priority. Every order includes a dedicated tracking number. If your order contains multiple items, they may arrive in separate packages from different specialized fulfillment centers to ensure you receive the highest quality goods.

Cancellations & Address Corrections

To maintain fast dispatch times, we offer a strict 24-hour window for any changes:

• Cancellations: You may cancel for a full refund within 24 hours of purchase.
• Address Errors: Accuracy is the responsibility of the customer. If you notice an error, contact us immediately. Once a package is handed to the carrier, we cannot redirect it.

Damaged or Defective Items

In the rare event that an item arrives damaged, VitaCare365 will expedite a replacement at no cost to you. Please contact our support team within 48 hours of delivery with your order number and photos of the damage.